Terms of Service – Pure Professional Maid Services

Welcome to Pure Professional Maid Services. Thank you for using our services. By using our services, you agree to the following terms and conditions. Please read our Terms of Service prior to ordering services.

1. Services Provided

Pure Professional Maid Services offers professional cleaning services for residential and commercial properties. Our services include Pure Standard Cleaning, Pure Max Deep Cleaning, Pure Move-In/Out Cleaning, Post-Construction Cleaning, and specialized Add-On Services.

2. Booking and Payment

Booking – You can book our services online, via phone, or email. When booking, you must provide accurate information, including your contact details and the service location.
Payment – Payment is due upon completion of the service. We accept various payment methods, including credit/debit cards and online payment systems. You agree to provide current, complete, and accurate billing information.

3. Cancellation Policy

Cancellation – If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance.
Cancellation Fee – If you cancel or reschedule in 24 hours or less of your scheduled appointment time, a $50 cancellation fee will apply. This fee covers the time, and resources allocated to your booking.

4. 100% Customer Service Guarantee

We strive to provide high-quality cleaning services. If you are not satisfied with the service provided, please contact us within 24 hours, provide photos sent to [email protected] of the service completed. We will address your concerns and, if necessary, re-clean the areas of concern at no additional charge.

5. Customer Responsibilities

Access – You must provide access to the property at the scheduled time of service. Failure to do so may result in a cancellation fee. We can access your unit via a key left or any special, reasonable instructions.
Safety – Please ensure that the property is safe for our cleaners. Notify us of any hazards or special conditions that may affect the service.
Personal Belongings – Secure any valuable or fragile items. Pure Professional Maid Services t is not responsible for any damage or loss of personal belongings unless caused by our negligence.
Biohazardous Materials or Limitations to Service – Pure Professional Maid Services does not handle feces, blood or clean bed bugs or active live roach infestations.

6. Limitation of Liability

Pure Professional Maid Services is not liable for any indirect, incidental, or consequential damage arising out of or in connection with our services. Our liability for direct damages shall not exceed the total amount paid by you for the service in question.

7. Privacy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your information.

8. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any changes by posting the new terms on our website and updating the “Last Updated” date. Your continued use of our services after any changes indicates your acceptance of the revised terms.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the state of Texas, without regard to its conflict of law principles.

10. Contact Us

If you have any questions or concerns about our Terms of Service, please contact us at [email protected] or 832-454-8750.